Cancellation policy
You have the right to cancel this contract within fourteen days without giving any reason.
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.
To exercise your right of withdrawal, you must inform us (company Keilbach Designprodukte, Friedhofstraße 14, D-74677 Dörzbach, Germany, mail: mail@keilbach.com) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract.
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.
To exercise your right of withdrawal, you must inform us (company Keilbach Designprodukte, Friedhofstraße 14, D-74677 Dörzbach, Germany, mail: mail@keilbach.com) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract.
According to § 312 d paragraph 4 BGB, this right of withdrawal does not apply to contracts for the delivery of goods that are manufactured according to customer specifications / requests or that are clearly tailored to personal needs, as well as any custom-made products, i.e. if the goods because of the consideration of the consumer's wishes otherwise can not be sold or only at an unreasonable discount.
Cancellation Consequences
If you cancel this contract, we will reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return the goods immediately and in any case no later than fourteen days from the day on which you notify us of the revocation of this contract to. Keilbach Design Products, Friedhofstraße 14, 74677 Dörzbach, Germany or to hand over the goods. The deadline is met if you send the goods before the expiry of the period of fourteen days. We bear the cost of returning the goods for parcel shipments if the shipment is made within Germany. You only have to pay for any loss of value of the goods if this loss of value is due to the handling of the goods which is not necessary for the examination of the condition, properties and functioning of the goods. Goods that can be sent as a parcel are to be returned in an insured parcel to the above address. Goods that cannot be sent by parcel will be picked up by a forwarding agency after consultation with you.
If you cancel this contract, we will reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return the goods immediately and in any case no later than fourteen days from the day on which you notify us of the revocation of this contract to. Keilbach Design Products, Friedhofstraße 14, 74677 Dörzbach, Germany or to hand over the goods. The deadline is met if you send the goods before the expiry of the period of fourteen days. We bear the cost of returning the goods for parcel shipments if the shipment is made within Germany. You only have to pay for any loss of value of the goods if this loss of value is due to the handling of the goods which is not necessary for the examination of the condition, properties and functioning of the goods. Goods that can be sent as a parcel are to be returned in an insured parcel to the above address. Goods that cannot be sent by parcel will be picked up by a forwarding agency after consultation with you.
End of the cancellation policy
Data protection
The seller collects, stores and processes the data of the customer during the initiation, conclusion, processing and, if necessary, reversal of the purchase contract in accordance with the statutory provisions. When calling up the Seller's homepage, the IP address currently used by the Customer's PC, the date, the time, the type of browser and the Customer's operating system as well as the pages viewed by the Customer are logged. Conclusions on personal data of the customer are neither possible nor intended by the seller. The personal data collected from the Customer, which the Customer provided when placing the order (e.g. name and contact details), shall only be processed by the Seller for correspondence with the Customer and only for the purpose for which the Customer provided them. The Seller shall pass on the Customer's data to the company commissioned with the transport of the goods, insofar as this is necessary for the delivery of the ordered goods. Apart from that, the seller will only pass on the customer's personal data to third parties if he is legally obliged to do so or if the customer has expressly consented to this beforehand. If the customer no longer agrees to the storage of his personal data or if this data is no longer correct, the seller will delete, correct or block this data within the scope of the legal provisions on the corresponding instruction of the customer. Upon request, the seller will provide the customer with information free of charge about all personal data of the customer stored by him.