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Terms and conditions

General terms and conditions of sale and delivery

Scope of application
The General Terms and Conditions of Sale and Delivery apply to all transactions between the customer and Keilbach Designprodukte (hereinafter "Seller"). They become an integral part of all contracts concluded by the seller with the customer. The deliveries, services and offers of the seller are directed exclusively to consumers who have reached the age of 18.
Offer and conclusion of contract
By placing an order, the customer makes a binding offer to the seller to conclude a purchase contract. The seller can accept the offer either by sending an invoice or by delivering the ordered goods. The contract is concluded on the earlier of the two dates. The contract language is German.
Retention of title
The goods delivered by the seller remain his property until full payment.
Prices, terms of payment, minimum order value
The prices include the statutory value added tax and are exclusive of the flat rate for shipping and handling stated in the price list. Payment for the goods shall be made by advance bank transfer (prepayment). The seller will inform the customer of his bank details in the invoice. The goods will be shipped to the customer after the payment has been received on the seller's account. The minimum order value is 0,- Euro.
Shipping costs
Deliveries within Germany with DPD are shipped free of charge.The shipping costs fordeliveries with forwarding agency within Germany are 19,00 EUR for the fireplace ferrum and 39,00 EUR for the products fluxus.grande, fiore.grande and il-ponte.
The shipping costs for deliveries to Switzerland with DPD are 6,00 EUR and 12,00 EUR respectively. The shipping costs for deliveries with forwarding agency to Switzerland are 29,00 EUR for the fireplace ferrum and 49,00 EUR for the products fluxus.grande, fiore.grande and il-ponte.
The binding shipping costs are displayed in the shopping cart and are visible before the buy button is pressed.
Liability for material defects
The seller's liability for material defects shall be governed by the statutory provisions.
Cancellation policy
You have the right to cancel this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods.
To exercise your right of withdrawal, you must contact us, company
Keilbach Designprodukte
cemetery road 14
74677 Dörzbach
Phone: 07937 990077
by means of a clear statement (eg a letter sent by mail or e-mail) about your decision to revoke this contract.
In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.
This right of withdrawal does not exist in accordance with § 312 d paragraph 4 BGB for contracts for the supply of goods that are made to customer specifications / requests or that are clearly tailored to personal needs, as well as any custom-made, i.e. if the goods because of the consideration of the wishes of the consumer otherwise can not be sold or only at an unreasonable discount.
Cancellation Consequences
If you cancel this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return the goods immediately and in any case no later than fourteen days from the day on which you notify us of the revocation of this contract to. Keilbach Design Products, Friedhofstraße 14, 74677 Dörzbach, Germany or to hand over the goods. The deadline is met if you send the goods before the expiry of the period of fourteen days. We bear the cost of returning the goods if the shipment is made within Germany. You only have to pay for any loss of value of the goods if this loss of value is due to the handling of the goods which is not necessary for the examination of the condition, properties and functioning of the goods. Goods that can be sent as a parcel are to be returned in an insured parcel to the above address. Goods that cannot be sent by parcel will be picked up by a forwarding agency after consultation with you.
End of the cancellation policy


Data protection
The seller collects, stores and processes the data of the customer during the initiation, conclusion, processing and, if necessary, reversal of the purchase contract in accordance with the statutory provisions. When calling up the Seller's homepage, the IP address currently used by the Customer's PC, the date, the time, the type of browser and the Customer's operating system as well as the pages viewed by the Customer are logged. Conclusions on personal data of the customer are neither possible nor intended by the seller. The personal data collected from the Customer, which the Customer provided when placing the order (e.g. name and contact details), shall only be processed by the Seller for correspondence with the Customer and only for the purpose for which the Customer provided them. The Seller shall pass on the Customer's data to the company commissioned with the transport of the goods, insofar as this is necessary for the delivery of the ordered goods. Apart from that, the seller will only pass on the customer's personal data to third parties if he is legally obliged to do so or if the customer has expressly consented to this beforehand. If the customer no longer agrees to the storage of his personal data or if this data is no longer correct, the seller will delete, correct or block this data within the scope of the legal provisions on the corresponding instruction of the customer. Upon request, the Seller will provide the Customer with information about all of the Customer's personal data stored by the Seller free of charge.
Applicable law
The law of the Federal Republic of Germany shall apply exclusively, to the exclusion of the UN Convention on Contracts for the International Sale of Goods, unless mandatory provisions of international private law provide for the applicability of foreign law.